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On Wednesday (the 18th), the City of Philadelphia will hold its first Innovation Summit, in partnership with Salesforce, to explore the future use of technology to enhance customer service and citizen engagement. Mayor Nutter will host the event, which will run from 8:30 a.m. - 4:00 p.m. at the Pennsylvania Convention
Vivek Kundra, Executive Vice President, Salesforce Industries, Public Sector, and formerly the first CIO of the United States, will be among the speakers.
Among the subjects to be covered is Philadelphia's recently upgraded 311 system, which delivers services across social media, mobile devices, on the web, in the cloud and via phone call or in person visit to the service center. Salesforce designed the platform that operates the upgraded 311 system.
The event is free. Registration is here.
Update 2/20: Post-event reports from Government Technology and Information Week.